The following is the writing task, writing hints and useful words
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Writing hints: Address the bookstore’s customer service politely. Detail the damage to the book received, including cover and page issues. Express your dissatisfaction and the importance of receiving books in good condition. Request a resolution – a replacement or refund. Attach a photo of the damaged book for reference. Provide your contact information and anticipate a prompt response.
Useful words: bookstore, online order, damaged, complaint, disappointment, replacement, refund, customer service, handling, resolution
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